THESE ARE OUR POLICIES
CONFIRM YOUR DETAILS & PAY DEPOSIT TO BOOK
To confirm your reservation, we'll process a 25% deposit. On the date of your event, the balance will be collected on-site via credit card or cash only. Your deposit will be applied toward the cost of your booked event.
All bookings must be made at least 1-hour in advance, except when walk-ins are accepted.
All events must be canceled at least 24-hours in advance of their scheduled time to receive a refund.
If you made a same-day booking, you have 2-hours from the booking time to cancel the event to receive a refund.
All events may be rescheduled, if done more than 24-hours in advance, the booking can be rescheduled for any time, within 24-hours the booking may be rescheduled for a non-peak time.
Our peak days and hours are Friday 4:45 - 10:15 PM and Saturday 3:30 - 10:15 PM.
Your booked event begins at the time you’ve scheduled for, if you arrive after the scheduled time, you are more than welcome to use the remaining time for your booking, or we can reschedule your event for a non-peak time.
Our peak days and hours are Friday 4:45 -10:15 PM and Saturday 3:30 - 10:15 PM.
(I.E. If you and your party arrive at 7:20 PM for a scheduled 7 - 9 PM event, you can either use your remaining 1:40 hours or be rescheduled for any day/time available Tuesday - Thursday, Friday at 12:15 PM or 2:30 PM, Saturday at 12:15 PM or 2:30 PM, or Sunday any time.
Each participant will be required to complete this waiver. To save time, please complete the waiver before arriving for your reservation.
Access the waiver at https://waiver.smartwaiver.com/v/blackbearaxe/.
Please be sure all members of your party arrive on-site at least 15 minutes before your confirmed booking time to allow proper time for check-in and briefing.
All participants must be 10 years of age or older.